Friday, April 18, 2008

What do you do?

You may remember an old episode of A Different World where Whitley was in a store and a rude service lady gave the impression that Whitley could not afford the items. In an attempt to show the sales lady that she was able to afford any item that she wanted, she purchased many items, only to return them later when she realized she had nothing to prove to the racist sales woman.
So I ask if you are in a high end beauty store, or any store for that matter and you feel like you are being followed, what do you do? Especially if those doing the following look just like you!
Do you purchase your items anyway, walk on out, or tell someone off then leave?
Product Review Below!


The Frugalista Files said...

Walk out. Don't spend money with rude folks. The store won't miss you, but they will miss your money.

Product Junkie Diva said...

I agree with you Frugalista!
Product junkie Diva

antithesis said...

i leave, too. i also leave when i walk in and i'm ignored and then some other complected people walk in and it's all "hello, how are you?" it really hurts me when i had every intention of making a purchase. then im like DAMN, i gotta go find this at another store.

Brownee said...

My godmother once asked a "rude" (I won't use the other r-word") salesgirl, "Can U afford to shop here?"

By the way, I just discovered your blog and I am so bookmarking! Lol

Product Junkie Diva said...

@ Antithesis I am with you..sometimes it is annoying to have to go to another location hoping to find the same product but hey you gotta do what you gotta do.
@ Brownee YAY thanks I look forward to seeing you soon.
Product Junkie Diva

Park Avenue said...

I agree with the other answers: Walk it out!!!!! I was in a store about 2 weeks ago & the girls behind the counter gave me a half-hearted "hello." Not once did either one of those broads ask if they could help me. So it was my supreme joy to put my nose in the air, walk by the counter & out the door, money still in my bag. Money truly is power!

Mischo Beauty said...

I definitely leave! There are so many other stores selling the same products that there is no need to even think twice about it!!

Product Junkie Diva said...

@ Park Avenue I like your style!
@Mischo you are Right! I like to leave with my pride and no porduct is worth losing that.
I wonder though if I should start speaking to managers. I mean i would still not buy from that but just to tell the higher ups what their worker is doing may be a good thing. Sometimes the supervisors are not aware of a situation...just a thought.
Product Junkie Diva

The Frugalista Files said...

Ok, I know I already posted on this, but it's a subject that matters. Because of your blog, you need a good relationship with these stores. After talking kindly to the store manager, I suggest writing a letter to the corporate offices. Explain what you do (product blogger) and detail your experience in said store.
In the letter, kindly let the corporate offices know your blog numbers and your influence. Let them know your demographics and how much you spend in store X on "business-related" purchases. Let them know how much you spend overall on beauty products as part of your blog. Also, let them know the places your blog has been mentioned to show its reach.

You may need to strengthen your relationship with these stores because of your blog. You need to be able to come in, get what you need, with no static. I know I mentioned walking out, but I'm a regular Jane. You will have to deal with these stores more than I do.

Anonymous said...

I shop like a secret shopper. If I am not greeted within 10 seconds of entering the store, I leave. I don't patron rudeness. It pisses me off especially when it is something that I need.

Product Junkie Diva said...

@ Frugalista thanks so much for the great advice. The particular store that made me even think of writing this post was a little nothing store that I had only strolled into two times. The first time I was greeted by a pleasant man who I believe was the owner, but I went in to see if they sold Wen and when he told me they did not I thanked him and stepped out. I had only made it to the entry way. (I saw phyto in the window so I decided to check for Wen.) The second time a boat load of Opi nail polish caught my eye so I went in. This particular store is not one that I would have walked into a third time and the girl who was trying to ride my tail was clearly not the
However, if I ever get this treatment from anywhere else I will be following your line of action.
Thanks so much Frugalista I really do appreciate it.
@Jewells I so agree with you. I need to do a post on being a secret shopper that is some good stuff.
Thanks ladies
Product Junkie Diva

PBW said...

I'll walk out.

However, my husband will take the products he wants to buy to the counter and let them ring 'em up. He pulls out his credit card or cash, and just when the clerk reaches for them he says, "Not so fast. I came in here to buy these things, but now I'm not. This is why....?"

Then he launches into a long, oh-so-long lecture that puts my foot to sleep on what they did to offend him. If they interrupt him, he starts all over again from the beginning.

Oh, this usually includes asking for the manager so they won't miss any of the lecture.

Then FINALLY he leaves without buying anything.

James Tubman said...

good question

it depends on how much i need the product and how far away the nearest store is

i hate korean stores because they insult you because they always have eyes on you

but of course we are always being watched and frankly that is very insulting

but we re used to this treatment that we have grown immune to it

and whenever you have grown immune to abuse you are now officially brainwashed

Product Junkie Diva said...

HI PBW I am still lol @ "If they interrupt him, he starts all over again from the beginning."
I really need to get managers involved true. I am with your husband. Let someone try to get cute with me's on!!!!
I will take care of that situation but always in a calm manner.
thanks so much!
Product Junkie Diva

Product Junkie Diva said...

@James Tubman- I do understand that store owners want to protect their goods but when your every move is being watched it is hurtful and insulting. I have never stolen a thing in my life but hey the owner does not know me. At least if a person watches everyone in the same way, ok but when people are singled out, that is beyond annoying, ignorant and disrespectful.
We always have to make sure that we don't grow immune to such behavior! Thanks for reading James
Product Junkie Diva

Eb the Celeb said...

Nope I tell them about themselves... ask for the manager and the number to the corporate office and then walk out without buying anything...

My boss is a regional manager for victoria secret so when you do things like that... that hurts them more than showing that you can afford it and buying it... because their getting a commission... and no one even knows that you were mistreated... when you report it... the stores loses points... depending on the system... for bonuses and such... and sometimes they will even send you coupons or an I'm sorry for the inconvenience gift.

Trust... I have done it and it works...

Eb the Celeb said...

I meant my mom... not my boss... prolly should be doing work right now and not reading

Product Junkie Diva said...

@EB the Celeb thanks for this info this is good to know.
Product Junkie Diva

Dominican Enigma said...

Walk out, but before hand, say something to the supervisor about the awful customer service.

Product Junkie Diva said...

Good Move Dominican Enigma
Product Junkie Diva